Hi Lana and thanks for getting in touch with us. We don’t have a dedicated gluten-free facility, however our strict production schedules and quality assurance methods ensure that when we say it’s gluten-free on the package, it truly is. There are several safeguards in place and products that contain gluten are made first and then the entire line is cleaned and the process re-starts. In addition, the equipment and cereal is periodically inspected & tested for gluten contamination. To ensure the safety or our gluten free products, ingredients used in gluten free products are stored in a segregated area of the facility. Before each product is made, we do a full allergen clean-up on the production lines. We also use various cleaning methods such as rinsing, hot scrubber machines, vacuums and organic compliant cleaning solution followed by protein tests on the equipment. Cleaning is supervised and checked off by Q.A. To further ensure that our equipments is free of gluten, a specified portion — at the beginning of the run — is not utilized in gluten-free cereals. A sample of the final gluten free product is tested specifically for gluten to 20ppm as per regulatory requirements for gluten free products in North America. We are fully confident that our gluten free products are acceptable for those following a gluten free diet and we haven’t had any incidents regarding our gluten-free products. I hope this information gives you faith in us to produce healthy and safe food for all our gluten-free friends! Please see our list of gluten-free products for more info: http://www.naturespath.com/eat-well/gluten-free-celiac-diet Take care, Justine, Nature’s Path Team

Hi there and thanks for taking the time to answer this question! The molasses used is unsulfured. We don’t use sulfites in this product. The reason you now find tapioca starch as a listed ingredient is because though it’s always been an ingredient, it was mistakenly missed on the list. We then corrected this situation by adding it to the list. Take care, Justine, Nature’s Path Team

Hi Teresa and thanks for reaching out to us. The older Koala Crisp recipe doesn’t contain tapioca, but unfortunately the new recipe does contain tapioca. So if there isn’t tapioca on the ingredients list, it’s older packaging. Our new packaging will reflect this change. All the best, Justine, Nature’s Path Team

Hi Cereal Muncher and thanks for the continued follow-up. Essentially, both answers are correct: the iron content DOES come from the cocoa in the cereal, however there IS a misprint on the packaging as to what the exact iron level is. We are reviewing nutrition values on the packaging to ensure future accuracy. Stay tuned! All the best, Justine, Nature’s Path Team

Hi Jayla and thanks for getting in touch with us! This cereal is vegan and the ingredient is natural chocolate flavor which is fruit, spice or plant based. Enjoy Jayla! Jamie, Nature’s Path Team

Thanks for taking the time to share your feedback with us. We understand that many of our consumers are looking for products lower in sugar, therefore, our R&D team is hard at work creating some fantastic products. I suggest trying our Amazon Frosted Flakes which have a lower 6 grams of sugar. Take care, Jamie, Nature’s Path Team

Thank you for taking the time to follow up with us. The natural flavor in this cereal is from fruit, spice or plant, and alcohol is sometimes used in the process of extracting these flavors from the fruit/spice or plant. We use organic alcohol derived from non-gmo corn, but by the end of the cooking process the alcohol has mostly evaporated. Please take care, Jamie, Nature’s Path Team

Thanks so much for sharing your thoughts Mandy. Koala-Krispie Squares sound delightful right now! What a great idea. All the best, Jamie, Nature’s Path Team

Hi there and thanks so much for taking a deeper interest in your health! The natural flavor in this cereal is from fruit, spice or plant, and alcohol is sometimes used in the process of extracting these flavors from the fruit/spice or plant. We use organic alcohol derived from non-gmo corn, but by the end of the cooking process the alcohol has mostly evaporated. All the best, Jamie, Nature’s Path Team

Thanks so much for taking the time to share your comments with us. I will be sure to forward your comment to our Brand Manager. If you are allergic to rice, we do have some corn and wheat based cereals that don’t contain rice. Try our Fruit Juice Sweetened Corn Flakes or our Flax Plus Flakes. Please try one of these and let us know what you think. Take care, Jamie, Nature’s Path Team

Thanks for getting in touch JT! As an organic company we don’t alter our cereal with synthetic substances only to call these additives vitamins or minerals. The cereals we make are mainly made up of fiber, carbohydrates, protein and omega fats (the good fats). We suggest you go to your medical practitioner or nutritionist and find out how you can best incorporate B12 vitamin into your diet naturally. All the best, Jamie, Nature’s Path Team

I too had this experience recently but with the boxed cereal and was glad to hear someone else had also informed the company. In fact I logged on today to notify the company of just this problem. I have been eating this cereal for years and know how it should taste. I found it to be less mold like though and more like a plastic flavor. I opened a new box and had to throw out the first bowl. My husband took it back to the store and got another one but it had the same best before date (2011 Nov 12 - 23 17 31369) and that one too had this bad flavor. It isn’t quite as strong but still there. I am very concerned that the product has been tainted and needs testing. I recall the melamine scares a few years ago. I have not eaten any more of it. Please address this issue as soon as possible. Something is not right.

Yea im eating it right now yummy in my tummy

Rick, I’m pleased to say that we’re definitely still making Koala Crip! According to our records, Community Natural Foods and Planet Organic Market both carry the product in the 325g size but you might want to give them a call to double check before you head over. Let us know if you’re successful :) Best, Kyla, Brand Amabassador, Gorilla Munch Addict

Hi there, thanks for taking the time to write! While the individual queries below were answered personally, we apologize for the oversight in not having posted a reply. The natural chocolate flavor is derived from natural cocoa and does not contain gluten, dairy or any other allergens. If you would like to get more information on this, please contact ConsumerServices@naturespath.com. Take care, Kyla, Brand Ambassador, Gorilla Munch Addict