You’re most welcome! All the best, Leah, Nature’s Path Brand Ambassador

Hi Bonnie, thanks for taking the time to write us. We’re so glad you like our cereal, crunchy bits are the best! Leah, Nature’s Path Brand Ambassador.

Nature’s Path is my first attempt at Organic breakfast cereal (I usually have a bowl of Cheerios every morning). I came out to the website to look at comments and the first one nailed it: the raisins are hard and the bag is hard to open. Otherwise it’s pretty good. But, I’m not giving up and I’ll try some other varieties (maybe some without raisins).

Hi there, thanks for taking the time to write us. We’re sorry to hear that you find our raisins so hard. We promise that we are in the processes of reviewing this. You see, high fiber cereals tend to take moisture out of the raisins, and while other companies use chemicals to solve this problem (like sulfur dioxide) we don’t. Our organic raisins are naturally chewy & will also vary in moisture depending on the quality of the growing season’s crop. September to October is the yearly grape harvest season so you may also be experiencing end of season raisins.
Remember, it’s also helpful to check the expiration date on the Box Top and purchase cereal with the longest time to the cereal expiry date. It is also best to keep the bag closed with a twist tie to keep the cereal fresher if you do not plan to eat the cereal immediately. Most organic cereals have about a 1 - 2 month life once they have been opened and exposed to air as they do not contain preservatives.
All the best, Leah, Nature’s Path Brand Ambassador

Hello Jenn Glenn, thank you for taking the time to write us. Your suggestion about finding “softer raisins” is a good one. Also, because our products are organic it’s always important to check the expiration date on the box to make sure that the cereal is as fresh as possible. Take care, Leah, Nature’s Path Brand Ambassador

Hey, Costco regularly rotates the cereals they carry. But you can always request they carry it again. Hope this helps! Kylie, Brand Ambassador, Panda Puffs Addict

Thanks so much for your comment. We’re really sorry to hear that you found the raisins in our cereal to be so hard. We’re taking this issue seriously and looking into it. Unfortunately, high fiber cereals tend to extract the moisture out of raisins. While other cereal companies use chemical ingredients to help keep raisins soft, as an organic company we do not use preservatives. Our organic raisins tend to be naturally chewy & will also vary in moisture depending on the quality of the growing season’s crop. It might also help to check the freshness code date engraved on the Box Top, as some of the raisins tend to get harder close to the cereal expiry date. It’s also best to keep the bag closed with a twist tie to keep the cereal fresher if you do not plan to eat the cereal immediately. If you still don’t like our raisins try Nature’s Path Flax Plus Multibran with the same flakes used in the Pumpkin Raisin Crunch Cereal http://www.naturespath.com/products/vegetarian/flax-plus-flakes Also, mail in the box top or package expiry date flap to the address on the box if you’d like to receive a coupon for a free product to replace the cereal you purchased as a thank you for your time and effort to communicate your thoughts with us. Please use reference #ERH- 09, attention Nicolette. Thanks! Kylie McMullan, Brand Ambassador, Panda Puff Addict

Thanks so much for your comment. We’re really sorry to hear that you found the raisins in our cereal to be so hard. We’re taking this issue seriously and looking into it. Unfortunately, high fiber cereals tend to extract the moisture out of raisins. While other cereal companies use chemical ingredients to help keep raisins soft, as an organic company we do not use preservatives. Our organic raisins tend to be naturally chewy & will also vary in moisture depending on the quality of the growing season’s crop. It might also help to check the freshness code date engraved on the Box Top, as some of the raisins tend to get harder close to the cereal expiry date. It’s also best to keep the bag closed with a twist tie to keep the cereal fresher if you do not plan to eat the cereal immediately. If you still don’t like our raisins try Nature’s Path Flax Plus Multibran with the same flakes used in the Pumpkin Raisin Crunch Cereal http://www.naturespath.com/products/vegetarian/flax-plus-flakes Also, mail in the box top or package expiry date flap to the address on the box if you’d like to receive a coupon for a free product to replace the cereal you purchased as a thank you for your time and effort to communicate your thoughts with us. Please use reference #ERH- 09, attention Nicolette. Thanks! Kylie McMullan, Brand Ambassador, Panda Puffs’ Addict

You’re right, watching the expiration date will help. Because we’re an organic company, we’re not allowed to use preservatives. Best, Kylie, Brand Ambassador, Panda Puffs Addict.

I am in agreement with the Sam’s Club issue. What happened that they don’t sell the Pumpkin Raisin Crunch anymore?? I don’t want to switch to any other cereal either. The fat is three times higher per serving in the granola cereal!!